We’re Here to Help

At Direct Home Furniture, your complete satisfaction sits at the heart of everything we do. Pick a topic below and we’ll show you exactly what to send, so our team can assist faster.

Need a quick answer? Browse our FAQs.

  • Free UK Mainland Delivery
  • Delivered in 2–5 Business Days
  • Fully Tracked & Insured Delivery
  • TrustedSite Certified Secure Checkout

What can we help you with?

Not sure yet? We’ll help you decide.

Ask us anything about a product before you buy: dimensions, colours, materials, assembly, stock or delivery to your area. A real person from our team will help you find the right pieces for your home.

To get the best answer, include

  • The product name or a link to the product page
  • Your question
  • Your delivery postcode if you’re asking about delivery
  • Optional: your room measurements so we can help you check the fit and size

Shop with confidence

  • Free delivery to the UK mainland
  • Delivered in just 2–5 business days
  • Fully tracked and insured until delivery
  • 14 days to change your mind after delivery
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Trade & Bulk Enquiry

Furnishing a rental, holiday let, office, fit-out or project? Send us your requirements and we’ll come back with pricing and availability.

Please include

  • Business name and VAT number (if applicable)
  • Contact name
  • Products and quantities you’re interested in
  • Delivery location (town and postcode)
  • When you need the goods by

Good to know

  • The more detail you send, the faster and more accurate your quote.
  • Keep the subject line “Trade Enquiry” so your email reaches the right person.

Change of Mind Return

Changed your mind? No problem. You have 14 days after delivery to let us know. Please check the details below before you get in touch.

Please include

  • Your order number and full name
  • Your delivery postcode
  • The item(s) you’d like to return and the reason
  • Photos showing the condition of the item(s), including the packaging if you still have it

Return conditions

  • Tell us within 14 days from the day after delivery, then return the goods within a further 14 days.
  • Items should be in a resaleable condition, with all parts, fixings and instructions, and the original packaging where reasonably possible.
  • You pay for the return. Please use a tracked and insured courier. Standard post isn’t suitable for large items.
  • Refunds may be reduced if items have been used beyond inspection, assembled, damaged or returned with parts missing.
  • Once unsealed, these can’t be returned for change of mind: mattresses, toppers, pillows, bedding, duvets, sheets, blankets and protectors.
  • Made-to-order, clearance and ex-display items may not qualify.
  • Please don’t send anything back until we’ve sent you return instructions in writing, and only use the return address we confirm.

Faulty, Damaged or Missing Parts

Sorry something’s not right. We’ll make it right. Photos or video are essential. We can’t assess a claim without them, and sending them with your first email is the fastest way to get it resolved.

Please include

  • Your order number, full name and delivery postcode
  • Which product is affected and a short description of the issue
  • Clear photos and/or a short video showing the issue. For a fault that only shows in use (wobbling, a noise, a mechanism), a video is best.
  • Damaged in delivery: also send photos of the packaging and labels
  • Missing parts: photos of all the parts you received, plus the part number from the manual if you can find it
Video too big to attach? Most email providers limit attachments to around 20–25MB. Keep clips under 30 seconds, or upload them to Google Drive, Dropbox or WeTransfer and paste the link in your email.

Important

  • Please report any damage as soon as possible, and stop using a faulty item.
  • Keep the item and all packaging, and don’t repair, dispose of or return anything until we confirm next steps in writing.
  • Warranty: 6 months on furniture and 12 months on electrical items, covering manufacturing defects.
  • This is in addition to your statutory rights under UK consumer law.

Existing Order or Follow-up

Asking about an order you’ve already placed, or following up on an enquiry or claim? Include these details so we can verify you and find your order straight away.

Please include

  • Your order number
  • Your full name and the delivery postcode or email used to order
  • What you need help with (tracking, a delivery change, an update on a claim and so on)

Already emailed us?

  • Reply to your existing email thread rather than starting a new one. That keeps your history in one place and gets you a faster answer.
  • Please don’t open a new claim for the same issue, as it can slow things down.
  • Item arrived damaged or faulty? Choose Faulty, Damaged or Missing Parts instead.

Something Else

Can’t see your reason listed? No problem. Send us the details and we’ll point you in the right direction.

Please include

  • Your full name
  • Your order number, if your enquiry relates to an order
  • As much detail as you can, plus photos if they’ll help explain

Good to know

  • Many common questions are answered in our FAQs.
  • Our full returns and warranty terms are in our Refund Policy.

Email our support team at

support@directhomefurniture.co.uk
Send Email →

“Send Email” opens your email app with a template ready to fill in. Remember to attach any photos or videos. Please never send card details by email.

Head Office

Direct Home Furniture Limited
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Please note: this is our administrative office only. There is no showroom and it is not a returns address.
To start a return, please contact us first and we’ll confirm the correct return address in writing.

Company Details

Registered in England and Wales
Company number: 13833470
VAT number: GB431326039

Prefer to send a quick message?

You’re also welcome to reach us using the contact form below. It’s great for quick, general questions.

Need to send photos or videos, for example for a return or a damaged item? Email us instead so you can attach them.