No, we currently only offer shipping to the UK mainland. Unfortunately, we do not provide international shipping at this time.

You can shop with confidence knowing that all our furniture products come with a 12-month warranty.

Please note, however, that this warranty does not cover damage resulting from misuse, incorrect assembly, or lack of proper care.

Deliveries within the UK Mainland are estimated between 1-4 working days from dispatch. Smaller items typically arrive in 1-2 days, while larger packages may take 2-4 days. Please check the specific listing for more accurate timings.

Here at Direct Home Furniture, we make buying new bedroom essentials simple and hassle-free!

• Sleep Now, Pay Later – With Klarna and Clearpay, you can spread the cost of your new furniture with ease.
• Free Delivery – Available to most UK mainland postcodes, bringing your furniture straight to your door at no extra cost.
• Fast Dispatch – Take advantage of our priority processing service for quick and efficient delivery.
• Insured Delivery – You’re covered with our Direct Home Furniture Shipping Protection, ensuring your order arrives safely.
• Local British Support – Our team is here to help via live chat, email, and social media for any assistance you may need.
• Warranty Protection – Enjoy peace of mind with our 12-month warranty, safeguarding your new purchase.

At Direct Home Furniture, we operate entirely online, cutting out the high costs of traditional showrooms. This allows us to offer unbeatable prices while still providing high-quality products delivered right to your door.

We take great pride in the quality of our furniture because we’ve tried and tested every product ourselves. Your satisfaction is our top priority, and we want you to be 100% happy with your purchase. That’s why our returns process is simple and straightforward, ensuring your experience with us is always convenient and stress-free.

Order confirmations and delivery updates are automatically sent via email. If you haven't received any correspondence from Direct Home Furniture, please check your junk or spam folder before reaching out to our support team for assistance.

We rebranded to Direct Home Furniture to reflect our expanded product range, offering more than just beds. The new name better represented our broader focus on high-quality furniture for every room in your home, while still delivering the same value and service you loved with Bedzy.

The rebrand was a name and branding change, but our commitment to providing great products, free delivery, and excellent customer service remained unchanged. It allowed us to grow our offerings and better serve you.

Yes, our new website URL became www.directhomefurniture.co.uk. While you were able to access the site via Bedzy links for a transition period, we encourage customers to bookmark our new site.

All orders placed with Bedzy continued to be processed and delivered as usual, without any changes or disruptions. Our customer service team remained available to assist with any inquiries regarding past orders.

No, all warranties and return policies from Bedzy remained valid under Direct Home Furniture. We continued to stand by our commitment to customer satisfaction.

No, if you had an account with Bedzy, your login details remained the same under Direct Home Furniture. Your order history and account information were also retained.

Yes, as Direct Home Furniture, we expanded our product offerings to include more furniture for living rooms, dining areas, outdoor spaces, and more. We introduced new arrivals and special promotions to celebrate the rebrand.

We updated our social media handles to reflect the Direct Home Furniture brand. Customers are able to follow us on the same platforms for support and the latest news, offers, and product updates.

Here at Direct Home Furniture, we make purchasing new home essentials effortless! Our products are exclusively sold online, eliminating the high costs of running a traditional showroom. This allows us to offer unbeatable prices, shipping straight to your door! With up to 60% off RRP across a wide range of home furniture, we provide fast and free delivery to most UK mainland addresses, ensuring a seamless shopping experience.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Bedzy Limited, trading as Direct Home Furniture, is a limited liability company registered in England and Wales under company number 13833470. We are a UK-based online store, specialising in home furniture, offering exceptional value and service to our customers across the UK mainland.

Our head office is located in Covent Garden, London. You can write to us at:

Bedzy Limited
71-75 Shelton Street,
Covent Garden,
London, WC2H 9JQ.

Please note, we do not operate a showroom.

We are proud partners with Klarna and Clearpay, offering convenient buy now, pay later options that can be selected at the final stage of checkout. Please note that Laybuy is no longer available due to their recent administration.

Direct Home Furniture accepts a variety of payment methods, including Credit/Debit Cards, Apple Pay, Klarna, and Clearpay. Please note that Laybuy is no longer available due to their recent administration.

We also offer manual payments via bank transfer. However, please be aware that we must wait for the payment to clear before dispatching your order. If you would like to pay via bank transfer, please contact one of our customer care representatives to arrange a manual order.

We typically verify, process, and dispatch standard shipments within 1-3 business days. However, please be aware that during peak periods such as Sale Promotions, Black Friday, Cyber Monday, and the holiday season, processing times may extend up to 7 business days. Orders placed over the weekend will be processed starting from the following Monday.

We appreciate your understanding during these busy times as we work to deliver your orders as promptly as possible. For faster processing and dispatch, we recommend selecting our priority processing service, which is available after checkout.

Absolutely! You will be notified via email throughout each stage of the ordering process from initial confirmation, to shipping notification.

At Direct Home Furniture, we are committed to offering the best value for money on furniture in the UK. If you find a lower advertised price for the same product, we will match it! Plus, even if you've already placed your order, we honour our price match guarantee for up to 24 hours after your purchase.

Simply send proof of the competitor’s advertised price, including their shipping cost, to support@directhomefurniture.co.uk. Include your postcode in the subject line. Proof can be provided via a screenshot or a web link.

Our team will verify the request by checking that the competitor’s product is identical, available for immediate sale, and we will review their shipping rates. Once verified, we will create a custom order for you. If you've already placed your order, we will refund you the difference.

The price match is valid before purchase or up to 24 hours after you’ve placed your order.

Are There Any Exclusions?

• Offers not available to the general public, including trade pricing, bulk purchases, special events, or club/membership offers.
• Offers that include cashback.
• Clearance, factory seconds, ex-display, or refurbished products.
• Products sold by third-party sellers on marketplace platforms, auction, or classified listings.
• Product prices significantly lower than the manufacturer’s RRP.
• Error fares or pricing.
• Overseas suppliers.

By choosing Direct Home Furniture, you can shop confidently, knowing you're always getting the best price.

In the rare and unfortunate event that your order is not delivered or arrives damaged, we guarantee a replacement or refund. If your order hasn’t been delivered within the estimated time, please email us at support@directhomefurniture.co.uk so we can resolve the issue promptly.

For items damaged upon arrival, please send photo proof and a description of the damage to support@directhomefurniture.co.uk immediately. If you're requesting a refund for a damaged item, be sure to keep the original packaging, as we may need to have the item returned for inspection.

Additionally, for your peace of mind, we offer a 12-month warranty on all furniture and homewares.

All Direct Home Furniture standard deliveries are FREE to UK Mainland!

Unfortunately, we do not deliver to the following locations: Isle of Wight, Isle of Man, Isles of Scilly, Northern Ireland, Channel Islands, Scottish Highlands, Inverness, Jersey, and Guernsey. Additionally, we are unable to deliver to PA postcodes ranging from PA20 to PA80.

To offer free delivery to most UK mainland postcodes, we partner with reliable courier services. While our couriers are unable to guarantee delivery on a specific date, every order comes with a tracking ID, so you can monitor your package and receive an estimated arrival date. This ensures you stay informed throughout the delivery process. We're dedicated to making your shopping experience with Direct Home Furniture smooth and worry-free.

Deliveries are scheduled Monday through Friday, typically between 7am and 8pm, with occasional Saturday deliveries during peak times.

If you won’t be home for your delivery, please leave a signed note for the driver with instructions to leave your order in a safe place or with a neighbour. If no note is left or you're unavailable, the driver will leave a calling card or send an email with further instructions. Please follow the instructions provided to reschedule your delivery.

You can shop with confidence knowing that all of our furniture products come with a 12-month warranty. Please note, this warranty does not cover damages resulting from misuse, incorrect assembly, or lack of proper care.

All claims must be submitted via email to support@directhomefurniture.co.uk. To ensure a smooth and timely process, please include the following details in your initial claim email:

• Order Number
• Manual with missing parts indicated (if applicable)
• Images/Video clearly showing the fault (if applicable)
• Images/Video showing the goods in their original packaging (if applicable)

Faulty or Damaged in Transit Products:

• Email us with pictures or video demonstrating the fault. If applicable, also include the manual with the required part circled, and indicate the quantity needed.
• Provide a detailed description of the issue.
• Each claim is assessed on a case-by-case basis. Depending on the situation, we may send replacement parts, offer a full or partial refund, or replace the product.

Please note: Do not return the product to us unless instructed. If a return is necessary, we will provide a return label.

To initiate a return, please email us at support@directhomefurniture.co.uk with the following details:

• Your full name and order number
• Pictures and/or a video showing the condition of the product received
• An explanation of why you’d like to return the product, and if the item is eligible for return

You have 14 days from receiving the goods to notify us of a return, followed by another 14 days to return any unwanted items.

We’d love to know how we can improve, so please include as many details as possible when explaining the reason for your return. Any refund or exchange is at our discretion, and all returned goods must be unused. Once an item has been used, we are unable to issue a refund. This does not affect your statutory rights.

Refunds will only be processed to the person who originally placed and paid for the order, and refunds can only be issued to the original payment method. Processing refunds can take up to 14 days after we receive your return. Please note that return shipping to our warehouse must be arranged and paid for by you.

Before returning your item, please consult us, as we operate multiple warehouses, and the return address may vary. We recommend using services like 'Parcel Monkey' or 'Parcel2Go' to compare courier costs once we provide the correct return address.

Important: Mattresses, pillows, and bedding products cannot be exchanged or refunded once opened due to health and safety regulations.

Once your return request has been accepted by our Direct Home Furniture Support Team, we will email you detailed instructions for the return process.

Please ensure that you have thoroughly searched through all the packaging, as small components may become loose during transit. If you find a part is missing, please contact us immediately for assistance. If possible, circle the missing part on your instruction manual and send us a picture, so we can quickly identify and send you the correct replacement part.